■ INTRODUCINGNEW
Orbit
The dashboard that comes with every site we build. Every lead, every conversation and every booking in one login, with a brief each morning written from your own numbers.
01TODAY
The screen you open
The week at a glance, then the brief. Two sentences drafted from your own numbers — who came in, what got booked, and who has been waiting longest. It is written from facts the system computed, so it never invents a number and never makes a prediction.
- Leads, conversations and bookings across seven days
- Who needs you, oldest first
- Which agents are on duty right now
02LEADS
Every lead, and what it is worth
Each one carries what they asked for, how to reach them, and where they came from. Junk is scored and held back from your inbox but never deleted — a false positive is a lost customer, so nothing is ever thrown away on our say-so.
- Call, text or email from the row
- Stage moves from new to won
- Spam suppressed, still auditable
03THE CONVERSATION
What was actually said
The whole thread, both sides, timestamped. You can see the moment it worked out what the job was and the moment it put a time on the calendar. Nothing is summarised away.
- Every turn, in order
- What the agent pulled out of it
- The booking it produced
- VISITOR
Hi, no hot water since this morning. It's a gas 50 gallon, probably 14 years old.
09:40 - AGENT
Sorry about that. A 14-year-old tank is usually at the end of its run, so we'd plan on a replacement and bring the unit with us. What's the zip, and is the heater in a basement or a garage?
09:41 - VISITOR
13088, basement. Liverpool.
09:42 - AGENT
That's us. I can get someone out tomorrow between eight and ten — want me to hold it?
09:43 - VISITOR
yes please
09:44 - AGENT
Booked. You'll get a text the night before. Can I take a number in case they need to reach you?
09:44 - VISITOR
315-555-0191
09:45
- WHAT IT PULLED OUT
- JOB
- Water heater replacement — gas, 50 gal, ~14 yrs
- WHERE
- Liverpool, 13088 · basement
- BOOKED
- Sat 12 Sep · 08:00–10:00
- CONTACT
- Tom Alvarez · 315-555-0191
04BOOKINGS
What is on the calendar
Estimates the agent booked, who they are with, and where. Reminders go out the day before and two hours ahead, and a follow-up goes the day after — all without anyone touching it.
- Synced to your calendar
- Reminders and day-after follow-up
- Reschedules handled in the thread
05AGENTS
Who is on duty
Eleven agents in the roster. Seven work for clients today — the receptionist, voice, the booker, the reviewer, the reporter, the auditor and the writer. Four are still being built, and the screen says which rather than quietly listing them all as available.
- What each one is allowed to do
- What each one will never say
- Measured from real conversations
06GROW
The work that brings people in
Reviews get asked for at the right moment and your replies get drafted — you press send. Pages get proposed from the questions visitors actually asked. Nothing here sends without a click and nothing publishes without your approval.
- Review requests, one press to send
- Pages proposed from real questions
- The visibility audit, per check
07KNOWLEDGE
What the agent knows
How your business actually runs, written down: what you take on, what you turn away, how you quote, and the things you will not have said on your behalf. Change it here and the agent changes with it — after we have reviewed it.
- Your words, not a script
- Nothing goes live unreviewed
- Upload what you already have
■ IT COMES WITH THE SITE
Orbit is included on either plan
There is no separate charge for it and no seat count. It is the reason the monthly is not a maintenance fee — the site, the agent and the dashboard are one thing.